Refund policy

Conditions for returns

The item must be in the same condition you received it: unused, with its tags and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, write to us at cattaleyashop18@gmail.com. We'll tell you where to send it. Items returned without first requesting a return won't be accepted.

Damages and issues

Inspect your order as soon as you receive it and contact us right away if the item is defective, damaged or if you receive the wrong one, so we can evaluate and fix the issue.

Exceptions / non-returnable items

Certain items cannot be returned:

• Personal care and beauty products once opened. For hygiene reasons, opened or used perfumes are not eligible for return, unless they have a manufacturing defect.
• Sale items and gift cards.
• Hazardous materials, flammable liquids or gases.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate purchase for the new item.

14-day cooling-off period (European Union)

If the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unused, with its tags and in its original packaging, and you'll need proof of purchase.

Refunds

We'll let you know once we've received and inspected your return and whether the refund is approved. If approved, it will be issued automatically to your original payment method within 10 business days. Note that your bank or card issuer may take time to reflect it. If more than 15 business days have passed since approval, write to us at cattaleyashop18@gmail.com.